How a US importer shipped machinery from China under Air/Sea DDP — with pickup, export clearance, destination handling and truck appointment managed in one transparent process.
A US-based importer needed to ship a laser machine and heat press from China to the USA and was concerned about cost, warehousing, customs and the final truck appointment. XCJD Logistics provided an end-to-end DDP solution — China pickup, export clearance, the full DDP scope and destination handling — with tracking updates through delivery. The customer booked the shipment.
The customer faced four concerns at once — total cost, warehouse handling, customs clearance and coordinating the US truck appointment. A price-only answer would not have addressed the real risk: whether the machine would arrive without customs or delivery problems.
We collected dimensions, weight, destination and delivery date, then explained the end-to-end scope: China pickup + export clearance + DDP scope + destination handling. The customer trusted the transparent process, not a price.
VERIFIED — Evidence ID: CASE-002. Source: knowledge/authority/verified-case-studies.md (approved by Norman, 2026-08-17). Customer identity anonymous; no unverified weights, transit days or prices are published.
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